1. Eligibility for Returns
We accept returns under the following conditions:
✅ The item must be returned within 7 days from the date of delivery.
✅ The item must be unused, unwashed, and in its original condition with tags and packaging intact.
✅ The item must not be from our non-returnable category (e.g., clearance items, custom-made, or personalized products).
✅ Proof of purchase (receipt or order confirmation) is required.
2. Return Process
📌 To initiate a return, please contact us at [your email/contact details] with your order number and reason for return.
📌 Once approved, you will receive return instructions.
📌 The customer is responsible for return shipping costs unless the return is due to a defect or incorrect item sent.
3. Refund Policy
🔹 Refunds will be processed within 7-14 working days after we receive and inspect the returned item.
🔹 Refunds will be issued via store credit or original payment method (whichever applicable).
🔹 Shipping fees are non-refundable unless the return is due to a fault on our end.
4. Exchanges
We offer exchanges for size or defective items (subject to stock availability). If the requested item is unavailable, we will offer store credit or a refund.
5. Non-Returnable & Non-Refundable Items
🚫 Clearance & promotional sale items
🚫 Custom-made or personalized items
🚫 Items that have been worn, washed, or altered
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the order. Kindly provide photos as proof, and we will arrange for a replacement or refund.
7. Contact Us
For any return or refund inquiries, reach out to our customer service team at farizalroslie@gmail.com.